Privacy Policy

This Privacy Policy explains how we (“PG Management”, “we”, “our”, “us”) collect, use, and safeguard the personal information of residents (“you”, “tenant”, “resident”) staying at our Paying Guest (PG) accommodation. By staying in our premises, you agree to this policy.

1. Information We Collect

We may collect and store the following information for administrative and safety purposes:

  • Name, age, gender, and contact details.
  • Government-issued ID proof (Aadhaar, Passport, Voter ID, etc.).
  • Passport-size photographs.
  • Emergency contact details (family/friends).
  • Payment details (rent receipts, bank transfers, UPI transactions).
  • CCTV recordings in common areas for security monitoring.

2. How We Use Your Information

Your information is collected and used for:

  • Verifying identity and maintaining tenant records.
  • Ensuring security and safety of all residents.
  • Processing rent, deposits, and other payments.
  • Contacting you or your emergency contact in urgent situations.
  • Compliance with local laws and police verification (if required).

3. Data Sharing

We do not sell or rent your personal data. However, we may share your information in the following cases:

  • With law enforcement authorities, if required by law.
  • With government agencies for police verification or legal compliance.
  • With service providers (e.g., maintenance staff, security vendors) only as necessary for operations.

4. Security of Information

  • All personal records are stored securely and accessed only by authorized management staff.
  • CCTV recordings are kept confidential and used strictly for safety and security purposes.
  • Reasonable precautions are taken to prevent loss, misuse, or unauthorized access to data.

5. Resident Responsibilities

  • Residents should provide accurate and up-to-date information.
  • Any changes in contact details, emergency numbers, or documents must be informed to management immediately.

6. Data Retention

  • Your information will be retained during your stay.
  • Upon vacating, certain details (such as ID proof, rent/payment history) may be retained for up to 12 months for compliance and reference.

7. Your Rights

You may request:

  • Access to your personal information maintained by us.
  • Correction of incorrect or outdated information.
  • Deletion of your data, subject to legal and financial record requirements.

8. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be communicated through notice boards or email/WhatsApp communication.